WHAT TO BRING TO THE OFFICE
1.) Parent or legal guardian’s driver’s license or photo ID
2.) If legal guardian, please bring proof of guardianship paperwork
3.) Up to date insurance card or Medicaid card
4.) Forms filled out completely
JUST FOR PARENTS
PAYMENT / INSURANCE / FORMS
Our office is committed to your treatment being successful. Please understand that payment of your bill is considered part of your treatment. Our office will bill your insurance company as a courtesy for you. However, your deductible and your estimated portion are due prior to treatment. Please remember no insurance company covers 100%
of all dental costs. For your convenience, we accept cash, personal checks (returned check fee $35), Visa®, and MasterCard®. Payment is due at the time services are rendered.
If your child needs dental work, a treatment plan will be established and an estimated dollar amount will be determined according to your insurance benefits. This estimated portion will be required at each visit. Our office does not file secondary insurance. However, we can assist you with pre-treatment estimates for lengthy treatment plans.
If a parent requires that a detailed written pre-treatment estimate be sent to their dental insurance company, there is a $15.00 service fee payment required prior to the submission of the estimate.
TREATMENT WAIT TIME
Because some parents have inquired, let us offer an explanation about the order in which patients are called to the treatment area and why treatment time can be lengthy. We schedule patients’ visits by appointment in order to
respect your time and to serve you most efficiently. However, there are several types of appointments scheduled simultaneously:
1.) Treatment appointments for restorative procedures are scheduled with Dr. Ashcraft and patients receiving fillings, crowns, or having teeth removed will need their tooth put to sleep.
2.) “Brief” appointments for observation following an emergency surgery or other extensive treatment are scheduled with Dr. Ashcraft. These are very short appointments scheduled to fit between longer procedures.
3.) Emergencies seen by Dr. Ashcraft are often unscheduled because a patient may have been injured or be in pain. We try to see these patients as soon as they arrive without inconveniencing other patients. It may help to know that if your child ever has an emergency, he/she too would be worked into that day’s schedule. However, emergency patients are “worked in” and may have to wait depending on the nature of the emergency.
4.) Hygiene appointments for cleanings, preventive instructions, and such are scheduled with the dental assistant/hygienist. After the preventive procedures, Dr. Ashcraft consults with the parent.
5.) Appointments for sealants may be scheduled with the hygienist or a dental assistant with Dr. Ashcraft seeing the patient prior to and following the procedure.
6.) Please note that when children are called to the back, a chair may not be immediately available and they have two game rooms to play in - one with video games and one with a TV.
Please note that while we welcome your concerns about your child when they are in the treatment rooms, front desk personnel can’t leave their workstation to check on your child. They will notify the next available assistant. Asking repeatedly about your child makes the procedures go much more slowly.
Each type of patient may be called to the treatment area in the order in which Dr. Ashcraft or a dental assistant is ready to seat them. Therefore, though you may have arrived earlier, another patient who has an emergency, or who is here to see an assistant, may be called first. Please know that we are aware of the value of your time, and we make every effort to remain on schedule. We welcome questions concerning scheduling or any other matter related to your child’s dental care.
SAVE TIME ON YOUR VISIT!
NEW online forms are a lifesaver! Please complete the Medical and Dental History and new patient profile forms and bring them with you. This will save time, help us to better understand your child’s needs, and make your visit go more smoothly.
Click the link below to download forms. Please make sure all areas are filled in completely and bring them with you on your first visit to our office. You will need Adobe Acrobat Reader to open the file. If you do not have Adobe Acrobat Reader on your computer, please click the link below for the free download.
Click here to Download Adobe Acrobat Reader FREE
Everyone is welcome here! We start seeing children upon eruption of their first tooth, which is the American Academy of Pediatric Dentistry’s recommendation for your child’s first dental visit. Here are some helpful tips to prepare your child for their first visit:
1.) Emphasize that good dental care is extremely important. Inform your child that regularly visiting the dentist will help keep their mouth healthy, smile bright and teeth cavity-free.
2.) Be positive. Reassure your child that the dentist and their staff will explain every procedure and answer all their questions, so they don’t have to worry about what is going to happen.
3.) Be careful about how you phrase your discussion. Avoid using negative words that might create unnecessary fear or dental anxiety, such as “hurt”, “needle”, “pull”, or “drill”. Instead, speak in general terms and remain positive–after all, visiting the dentist keeps you feeling great! It’s also important to lead by example–when children see their parents visiting the dentist every six months, they will be more likely to follow your lead.